Most Synectics customers have already upgraded to our latest generation command and control platform - Synergy 3 - which was released in 2014. Remaining Synergy Pro customers need to make plans to upgrade to Synergy 3 before support for Synergy Pro ends in March 2020.
Synectics is announcing the end of support for our previous generation Synergy Pro software.
"Synectics is fully committed to the evolving security market, to the changing needs of our customer base, and ensuring that Synectics leads in a fast-changing technology and cyber security orientated market."
Most Synectics customers have already upgraded to the latest generation product - Synergy 3 - which was released in 2014. Remaining Synergy Pro customers need to make plans to upgrade to Synergy 3 before support for Synergy Pro ends in March 2020.
To help with this transition we’ve prepared the following resources and FAQs, which should answer any queries you may have.
Frequently Asked Questions
Why have you made this decision?
Synectics is fully committed to the evolving security market, to the changing needs of our customer base, and ensuring that Synectics leads in a fast-changing technology and cyber security orientated market.
Due to the age of Synergy Pro, Synectics is not able to ensure the cyber security of critical systems using Synergy Pro and will retire it from sale and support.
Synectics certified installers are fully trained on Synergy 3 and can help customers through the process.
What is Synergy 3?
Synergy 3 is the result of 30 years of security industry experience and sector expertise being a user-friendly, centralized command and control platform with unparalleled flexibility, expandability, and resilience.
An open architecture platform, Synergy 3 is designed to present and manage alarms, video, and transactional data from independent sub-systems – such as access control, fire, process control, point of sale – in a secure, unified, and visually intuitive command and control environment.
A range of features and product integrations is available, suitable for entry-level to enterprise-class deployments, that can be cost-effectively implemented across a single site or multi-site operation.
This flexible, tiered approach enables you to assign the right level of functionality based on the user or site’s unique requirements. Software tiers can be upgraded with additional functionality as needed, and evolve with the site as your requirements develop.
Can I upgrade from Synergy Pro to Synergy 3?
Yes, Synectics can also provide technical support for the migration to Synergy 3. In addition, customers who have current warranty or support contracts for Synergy Pro will be offered significant financial incentives to enable the upgrade to Synergy 3.
When is the last-time buy for Synergy Pro software?
Synergy Pro customers are advised to commence the upgrade to Synergy 3 as soon as possible. However, for projects that are already in progress Synergy Pro licenses can still be purchased until 1st March 2019.
When is the end of Technical Support for Synergy Pro software?
Synectics will not provide technical support for Synergy Pro systems after 1st March 2020.
Will I lose any system functionality?
All core functionality for video and command and control was carried forward into Synergy 3 when it was released in 2014. Synergy 3 has also been considerably enhanced continually since then, and has a very active product roadmap going forward. For the latest integrations available in Synergy 3, download the Synergy 3 Integrations List.
If your Synergy Pro system was customized at any point, or if very old security equipment is still connected to the system, there may be some differences that need to be worked through during the upgrade project.
To discuss specifics, please talk to your local Synectics-certified installer or contact your Synectics representative.
Will my current computers work with Synergy 3 when I upgrade?
Synergy 3 supports current Microsoft operating systems and standards. As long as the computers are current they should operate with Synergy 3. This will be checked during the upgrade process.